Frequently Asked Questions

How long does production take?+

Most orders are produced within 3–5 business days. Production time depends on complexity and order volume.

Can I customize any product?+

Yes! Every product has its own customization options. You'll see the fields on the product page.

What materials do you use?+

We use PLA, PETG, and resin depending on the product. Each product page lists the material used.

Do you offer refunds?+

Because each item is custom-made, we don't accept returns except for defects. Contact us within 7 days of delivery if there's an issue.

What's your shipping policy?+

We ship within the US. Standard shipping takes 5–10 business days after production. Priority shipping is available at checkout.